Do You Have Talent We Are Looking For?

About this role:

We are seeking a dedicated, knowledgeable and skilled Visa Counsellor specialising in Skilled Migration visa process to join our dynamic team. The ideal candidate will have a strong background in immigration consultancy, excellent communication skills, and a proven track record in sales and client management.

Responsibilities:

Duties may include but not limited to:

• Undergo the process and etiquettes training.
• Practice and follow the instructions & training; and apply your own personal skills.
• Consult clients to gather detailed information about their cases. Assess eligibility for skilled migration.
• Provide thorough and accurate information to clients based on training provided. Explain criteria, fees, and other requirements related to visa applications.
• Handle face-to-face, phone inquiries and online meetings, providing basic information.
• Make telephonic calls to leads/inquiries from various sources to increase sales.
• Follow-up to convert leads and inquiries into sales.
• Prepare fee quotes and any other necessary information.
• Maintain cordial relations with clients and colleagues.
• Actively participate in business promotional activities, including promotional videos.
• Perform data entry in computer software. Handle documentation, scanning, and filing tasks.
• Maintain accurate and confidential client records and immigration files.
• Ensure high satisfaction levels of clients by building strong relationships.

Position Requirements:

• Minimum bachelor’s degree in any field (preferably in business or marketing/sales).
• Proficient in Microsoft Office (word, excel, power point)
• Fluent in English
• Knowledge of immigration laws, regulations, and policies, especially related to skilled migration is preferable. Proven experience in counselling about immigration processes is added advantage.
• Proficient in using relevant software applications and tools for documentation and data management.
• Ability to work independently and as part of a team.
• Strong ethical standards and professionalism.
• Able to work under tight deadlines while maintaining high customer service standards.

Required Skills:

• Highly disciplined, progress hungry and sales-oriented target driven attitude.
• Highly energetic and ready to accept challenges.
• Hospitable.
• Excellent convincing and effective communication skills.
• Strong relationship building skill.
• Soft spoken personality.
• Excellent analytical and diagnostic skill.
• Strong problem-solving skill.

Job Location:

Naranpura, Ahmedabad (Guj.)

Work Hours:

10.00am to 07.30pm

Salary: starts from ₹15,000.00+ per month

Supplemental pay types:

• Performance based incentives.
• Leave encashment.

Other Benefits:

• Continuous learning and professional development opportunities.
• Friendly and supportive work environment.

About this role:

As a Visa Process Executive, you will play a crucial role in assisting clients with their admission and visa applications and ensuring all processes are handled efficiently and accurately. You will be responsible for understanding criteria, managing client documentation, verifying information, preparing application and liaising with clients to ensure successful visa processing. Your attention to detail, excellent communication skills, and problem-solving abilities will be key to your success in this role.

Responsibilities:

• For student visa clients – understand the criteria of enrolment (admission) and visa applications.
• For skilled migration clients – understand the criteria of skills assessments, nomination and visa applications.
• Guide clients in gathering required documents throughout the process.
• Perform documentation verification and background checks to ensure accuracy and compliance.
• Prepare and submit error-free applications with competent authorities along with documentation.
• Rigorous follow-up with clients and sub-agents for updates on application process.
• Draft and fill data with accuracy, store and update data according to the operations’ workflow. Maintain the client info database by entering, verifying, and backing up data. Enter, check and verify clients’ data in office I.T. systems.
• Understand the importance of replying authorities on time and act accordingly.
• Ensure all necessary documentation is accurate, complete, and submitted on time.
• Collaborate with other team members to ensure a seamless and efficient service delivery process.
• Stay updated on visa regulations, policies, and procedures and advise clients accordingly. Required training will be given.
• Address any concerns or queries raised by clients regarding their applications calmly in a timely and professional manner.
• Maintain strong working relationships with all clients and colleagues.
• If leading a team, train supporting staff to enhance their understanding of rules and regulations to help them fulfill their roles to a high level.
• Actively and effectively take part in business promotional activities (this also include participation in promotional videos).
• May require to work on Sunday if the need arise (such as any special event is organised).

Qualification and Professional Requirements:

• Preferable 1 year of experience in visa processing or immigration services. Freshers may apply.
• Bachelor’s degree in any field.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Ability to build rapport with clients.
• Detail-oriented approach with a high level of accuracy in document review and processing.
• Ability to work independently as well as part of a team or lead a team.
• Understanding of data privacy, professional integrity and confidentiality principles.

Skills requirements

• Fluency in English is a must.
• Proficient in Microsoft Office applications and general computer skills.
• Strong problem-solving skills.
• Excellent customer service skills.
• Ability to work effectively in high-pressure circumstances.

Salary scale:

Salary starts from Rs. 13,000 onwards per month + Other bonus(es).

Benefits

• Competitive salary and performance-based incentives.
• Continuous learning and professional development opportunities.
• Friendly and supportive work environment.

Job timing:

Full-time, 10.00am to 07.30pm

Job description

We are seeking a cheerful and customer-oriented individual to join our team as a Front Desk Executive. As the first point of contact for our office, the Front Desk Executive will play a vital role in creating a positive and welcoming experience for our guests by providing them excellent customer services.

The ideal candidate for this position will require excellent communication skills and a friendly demeanour. They should have the ability to remain calm and composed while multitasking and managing priorities. Additionally, strong organizational skills and attention to detail are crucial to succeed in this role.

Responsibilities

• Greet and welcome clients, visitors, and staff in a professional and friendly manner.
• Answer and direct incoming phone calls to the appropriate desk or individual by using a multi-line phone system. Making Calls as necessary.
• Provide accurate basic information about our business and services to people (face-to-face or on call).
• Manage the reception area. Ensuring it is clean, organised, and presentable at all times with all necessary stationery and material.
• Maintain visitor logs.
• Schedule and manage appointments and meetings.
• Maintain office supplies inventory, maintenance of office and place orders when necessary.
• Perform various administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Collaborate with team to ensure smooth operations and excellent customer service delivery.
• Coordinating special events, meetings, and presentations as required.
• Uphold our business policies and procedures, including confidentiality and security protocols.

Required skills

• Proven skills as a Front Desk Executive (receptionist, front desk officer, etc.).
• Customer-focused attitude with a commitment to providing high-quality service.
• Professional attitude and appearance (attire).
• Proficient computer skills (understanding the basic notions of computer operations; managing computer files, use MS-Office – word, excel and power point).
• Good command over English language (excellent communication skills, both verbal and written).
• Multitasking and skill to prioritise tasks. Ability to maintain composure and professionalism under any circumstances.
• Strong interpersonal skills (ability to interact professionally with clients, visitors, and staff).
• Flexibility to adapt changes in priorities and responsibilities.
• Attention to detail.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity for professional growth and development.
• Friendly and supportive work environment.

Job timing:

Full-time, 10.00am to 07.30pm